HOME

FREQUENTLY ASKED QUESTIONS

POSTPONEMENT INFORMATION

2014 POSTPONEMENT INFORMATION

Please be advised that HEART AND LIGHTS, originally scheduled to take place at Radio City Music Hall from March 27, 2014 through May 4, 2014, has been postponed.

While we are confident that the final production will be a spectacular, one-of-a-kind show, it has become clear that additional work is needed to deliver the unforgettable experience our guests have come to expect from us. Radio City Music Hall is fully booked starting in early May and continuing through the Radio City Christmas Spectacular. Unfortunately, this does not allow enough time to make the desired changes and still open the show for what was always intended to be a limited run this calendar year.

HEART AND LIGHTS will be an exciting new large scale theatrical that features the world-renowned Rockettes, along with several dazzling elements – from groundbreaking technology to state-of-the-art puppetry that brings New York City landmarks to life, including a 26-foot tall Statue of Liberty.

Tickets ordered for these performances through Ticketmaster Phones or Ticketmaster Online will be automatically credited to the original purchaser’s credit card account. Tickets purchased through a Ticketmaster Outlet or through the Radio City Music Hall Box Office must be returned to the original point of purchase for a refund. For additional questions, please contact our Guest Relations team between 9am-5pm, Monday-Friday at 212-465-6225.

We look forward to making a big splash in 2015, and we will announce new dates once they become available.

We apologize for any inconvenience this may have caused and look forward to your continued patronage of Radio City Music Hall.

PERFORMANCE DETAILS (TICKETING/SEATING)

WHAT IS THE PERFORMANCE SCHEDULE FOR THE 2015 HEART AND LIGHTS®?

HEART AND LIGHTS starring the Rockettes will be at Radio City Music Hall in 2015! 

HOW DO I GET TICKETS?

Tickets for the 2015 season of HEART AND LIGHTS will be on sale soon. Please check back for more information.

HOW CAN I GET THE BEST SEATS FOR THE SHOW?

If you want to guarantee the best seats in Radio City Music Hall, check for Premium Seating Tickets. These seats offer you the best locations in the Orchestra.

WHAT ARE CHASE PREFERRED SEATS?

Chase card members have access to reserved seating while supplies last. Choose Chase Preferred Seating options on Ticketmaster to view special seating options.

DO I NEED A TICKET FOR MY YOUNG CHILD?

All children who have reached their second birthday require a ticket to gain admittance into Radio City Music Hall. Any child who has yet to reach their second birthday does not require a ticket however, they may not occupy their own separate seat — they must sit on a parent or guardian's lap.

WHAT'S THE POLICY ON LATE ARRIVALS?

Performances will begin promptly at their scheduled start time. Should you arrive after the start time of your performance, you will be asked to wait until an appropriate interval in the show to be seated so as not to disrupt other seated guests or the performers. Arrive early for the best experience.

HOW LONG IS HEART AND LIGHTS®? IS THERE AN INTERMISSION?

The running time for each show is 90 minutes, with no intermission. Performances will begin promptly at their scheduled start time. Should you arrive after the start time of your performance, you will be asked to wait until an appropriate interval in the show to be seated so as not to disrupt other seated guests or the performers.

ARE THERE SPECIAL WHEELCHAIR ACCESSIBLE SEAT LOCATIONS?

Yes, click here for more information on disabled services or call Radio City Music Hall’s Disabled Services Department at 212-465-6115.

HOW DO I GET TICKETS TO SIGN-INTERPRETED PERFORMANCES?

To make arrangements for a sign-interpreted performance, please call our Disabled Services department at 212-465-6115 or click here for additional information.

ARE ASSISTIVE LISTENING DEVICES AVAILABLE?

Assistive listening devices, which operate on an FM system, are available for deaf and hard of hearing individuals. Please see a Guest Relations Supervisor upon your arrival at the Music Hall to arrange for the use of an Assistive Listening Device. You will be required to leave valid identification such as a driver's license as collateral, and upon return of the device in the same condition, your collateral will be returned. There is no charge for this service.

RADIO CITY MUSIC HALL DETAILS

HOW DO I GET TO RADIO CITY MUSIC HALL?

Click here for directions to the Music Hall.

WHAT TIME DO THE DOORS OPEN?

Doors for events at Radio City Music Hall open one hour prior to event start time.

IS THERE A DRESS CODE?

Unless otherwise noted, Radio City Music Hall does not have a formal dress code. We do ask, however, that you use your best personal judgment when dressing for an event.

ARE THERE ATMS IN RADIO CITY MUSIC HALL?

There are Chase ATMs available inside Radio City Music Hall at various locations throughout the venue. Please see a Guest Relations Supervisor upon your arrival at the Music Hall for them to direct you to the nearest one.

WHERE ARE THE RESTROOMS LOCATED?

With the exception of the Orchestra level, Radio City Music Hall has male and female restrooms on every level including the Grand Lounge level.

ARE THERE FAMILY RESTROOMS IN THE MUSIC HALL?

Please see a Guest Relations Supervisor for directions and access to our family restroom inside Radio City Music Hall.

ARE THERE BABY CHANGE FACILITIES IN RADIO CITY MUSIC HALL?

Radio City Music Hall provides baby changing tables in all of our female and male restrooms throughout the facility. Baby change stations can be found in the following areas: In the Grand Lounge area, there are two baby change tables in each of the female and male restrooms. In the 1st, 2nd, and 3rd mezzanine levels female and male restrooms are equipped with one baby changing table in each respective lounge.

ARE THERE BOOSTER SEATS AVAILABLE?

Radio City Music Hall does not provide Booster Seats at any performance.

WILL THERE BE BAG SEARCHES UPON ENTERING RADIO CITY MUSIC HALL?

Radio City Music Hall asks all guests to arrive early and travel light. All persons and bags are subject to search. Bags that have passed inspection must fit comfortably under your seat. Oversized bags are prohibited. MSG does not provide an area to check bags, coats or any other personal belongings. We are not responsible for any property that is lost, stolen, or damaged.

CAN YOU BRING OUTSIDE FOOD AND BEVERAGE IN THE MUSIC HALL?

Outside food and beverage is prohibited from Radio City Music Hall, however, there are food concessions once inside. If you have a medical condition that requires you to bring in outside special food and beverages, please contact Guest Relations at 212-465-6225, any weekday during normal business hours, prior to your event.

ARE CAMERAS ALLOWED IN THE MUSIC HALL?

Yes, 35mm and digital cameras will be permitted in Radio City Music Hall; however, you must refrain from taking pictures during the performance. Taking photos during events is distracting not only to the performers, but your fellow patrons as well. Video cameras/recorders are strictly prohibited. This policy will be strictly enforced.  Please call Guest Relations at 212-465-6225, any weekday during normal business hours, for more information.

IS THERE A COAT CHECK?

Radio City does not provide an area to check coats or any other personal belongings. We are not responsible for any property that is lost, stolen or damaged.

IS THERE A PLACE TO STORE STROLLERS?

Radio City Music Hall does provide a free stroller check for all patrons; however, Radio City is not responsible for any damaged, lost or stolen strollers and items. If you need to check your stroller during an event, please speak with a Guest Relations staff member upon your arrival.

IS THERE A DESIGNATED DROP-OFF & PICK-UP POINT?

We suggest that you drop your party off and pick them up on West 50th Street between 5th and 6th Avenues. Please understand that you cannot stand or park in these areas. The best way to coordinate a pick-up spot after an event is to communicate with your driver via cell phone. If you are arriving via private bus or limousine, please call the New York City Department of Transportation at 212-639-9675 for more information.

IS THERE A FIRST AID FACILITY IN THE MUSIC HALL?

Medical staff is available at every event for medical emergencies. The Medical Office is located on the lower level in the Grand Lounge near the bank of elevators. You may also speak to a member of our Guest Relations staff in the Music Hall for assistance.

HOW CAN I FIND OUT ABOUT CANCELLED/POSTPONED EVENTS?

In the rare event that a Radio City Music Hall event is postponed or cancelled, please visit the Event Profile, on the Radio City website, specific to the event you possess tickets to for more information.

WHAT IS THE POLICY FOR INCLEMENT WEATHER?

Radio City Music Hall rarely cancels or postpones events due to inclement weather. Please be advised that tickets for all events are sold on a non-refundable and non-exchangeable basis. This stipulation is clearly marked on each ticket. As soon as a decision is made to cancel or postpone an event, it will be posted to our website and to our main information telephone line at 212-247-4777.

IS THERE A LOST AND FOUND IN THE MUSIC HALL?

Please contact our Security Office at 212-485-7200 to inquire about the possible recovery of any lost items. If you have lost an item while at an event, please speak to any Guest Relations representative for assistance.

WHAT IS THE POLICY ON RE-ENTERING?

All exits are final. Guests are not permitted to leave an event and then re-enter the same event.

BOX OFFICE/TICKET INQUIRIES

HOW DO I CONTACT GUEST RELATIONS?

Contact the Guest Relations Department at 212-465-6225, any weekday between the hours of 9am-5pm.

OTHER USEFUL PHONE NUMBERS

Disabled Services 212-465-6115

Lost and Found 212-485-7200

Group Sales 212-465-6080

Guest Relations 212-465-6225, GuestRelations@msg.com

I HAVE A QUESTION ABOUT THE ONLINE TICKETING SYSTEM. WHO CAN I REACH OUT TO FOR HELP?

You may contact our Guest Relations department any weekday between the hours of 9:00 am -5:00 pm.

HOW CAN I SIGN-UP TO RECEIVE EMAILS FOR EXCLUSIVE TICKET OFFERS?

Yes, click here to be the first to learn about special offers and news.

WHERE IS THE BOX OFFICE LOCATED?

The Radio City Music Hall Box Office is located in the main lobby of the Music Hall; the main entrance is on 6th Avenue at the corner of 50th Street. Click here for Box Office hours.

HOW DO I ENTER MY OFFER CODE?

When ordering tickets online through www.ticketmaster.com, enter your offer code in the box “Have an offer code?”.

WHAT IS THE FACILITY SURCHARGE?

A facility surcharge is assessed to help defray the administrative costs of running our Box Office and our facility. You will find that some venues are charging this fee and that it is in line with industry standards. This facility surcharge ($5.00) is included in the price of each ticket. Any ticket with a face value above $15.00 is subject to a facility surcharge.

GROUPS 9+

WHAT DEFINES A GROUP?

9 guests or more. Bring friends, family, colleagues, clients, church members, alumni group, teachers, firefighters, police officers, military, Boy & Girl Scouts, or just 9 or more people who get together and want to see spectacular entertainment.

ARE GROUP DISCOUNTS AVAILABLE?

Yes, by bringing together a group of 9 or more, you’ll receive special offers and the best available seating.

DO I RECEIVE ADDITIONAL GROUP BENEFITS?

Yes, there may be an opportunity to purchase advanced food/merchandise vouchers as part of an exclusive package. Also, per ticket service charges do not apply to groups.

HOW DO I BOOK MY GROUP?

Contact the Group Sales Department for available dates, times and prices of the event your group is interested in and our staff will personally help you plan a group outing, provide the best available seating and pricing.

Call: 212-465-6080

Email: group.sales@msg.com

WHAT IS SHOWVITE?

Showvite is an online groups ticketing tool to make coordinating your group outing easier.

NEED TO CONTACT US?

Call 212-465-6080 Monday – Friday, 9am – 5pm or send us an e-mail at group.sales@msg.com. Our staff has vast experience working with groups like yours and they'll personally see to it that your visit to Radio City Music Hall is the best that it can be.

CAN I RECEIVE ADVANCE NOTICE FOR SHOW INFO & GROUP TICKET OFFERS?

Click here to sign up for the MSG Groups email list and you will receive special information regarding group experiences and offerings.

WHEN DO TICKETS GO ON SALE?

Group Tickets for Heart and Lights are on sale now! Sign up for the MSG Groups Insider to make sure you get the latest news.

WHAT IS THE DEADLINE FOR ORDERING GROUP TICKETS?

The order deadline is 72 hours prior to the event, subject to availability. However we recommend ordering tickets as soon as possible to have the best seating options.

HOW DO WE PAY FOR OUR GROUP TICKET ORDER?

We accept Visa, MasterCard, Discover and American Express, as well as checks and money orders made payable to Madison Square Garden Entertainment.

WHAT IS YOUR POLICY ON REFUNDS?

We are sorry, but tickets cannot be refunded, canceled or exchanged.

HOW DOES MY GROUP GET OUR TICKETS?

For all orders requesting ticket delivery, a shipping fee of $25 will be applied. There is no charge for tickets being held at Radio City Music Hall Box Office. Tickets being held at the Box Office can only be picked up on the day of the show.

IS THERE A DESIGNATED DROP-OFF & PICK-UP POINT?

We suggest that you drop your party off and pick them up on West 50th Street between 5th and 6th Avenues. Please understand that you cannot stand or park in these areas. The best way to coordinate a pick-up spot after an event is to communicate with your driver via cell phone. If you are arriving via private bus or limousine, please call the New York City Department of Transportation at 212-639-9675 for more information.

IS THERE PARKING NEARBY?

Click here for directions and parking to Radio City Music Hall.

ARE FUNDRAISING OPPORTUNITIES AVAILABLE?

Discounted group tickets can be reserved by your organization and sold to members of your community, friends, family and neighbors with an additional donation going directly to your groups’ cause.

HOW DO I GIVE/RECEIVE DONATIONS?

To Charitable Organizations from Radio City:

To request a donation from Radio City Music Hall, please fax your request on your organization's letterhead to our Community Relations department at 212-465-4423 or send us an email.

To Radio City from Companies, Groups, and Individuals:

If you know in advance that you will not be able to attend an upcoming event, you may donate your tickets to our Garden of Dreams Foundation. Your donated tickets are 100% tax deductible. Please send your tickets in a traceable manner to Garden of Dreams Foundation, Madison Square Garden Entertainment, 2 Penn Plaza, New York, NY 10121. Please also include your name, address, and telephone number so we may send you a letter of acknowledgement. All donated tickets must be received no later than 2 business days prior to the event. For more information, please call the Garden of Dreams hotline at 212-465-4170.

ABOUT THE SHOW

WHAT IS HEART AND LIGHTS®?

HEART AND LIGHTS is a new show coming to Radio City Music Hall in 2015.  Featuring the Rockettes and celebrating the greatest city in the world, the passion New Yorkers have for their city comes to life onstage. This 90-minute spectacular follows the adventures of two cousins as they race uptown and downtown while trying to uncover the secrets of their grandmother's past – and of New York itself.

HEART AND LIGHTS features state-of-the-art technology, 3D special effects, and elaborate animatronics that bring the city to the stage, while an unforgettable soundtrack of original music and pop favorites set the energy for fantastic new choreography and incredible Rockettes dance numbers. Come see New York as you never have before.

Be sure to sign up for e-updates to receive exclusive information about this season's show! Click here.

WILL HEART AND LIGHTS® HAVE A TOURING PRODUCTION?

Though there are currently no plans for a tour, HEART AND LIGHTS is planned to be an annual production at Radio City Music Hall.

THE ROCKETTES®

WHO ARE THE ROCKETTES®?

The Rockettes are the world’s most famous precision dance company.

Widely known as one of New York City’s most illustrious and beloved icons, they are legendary for their precision dance and eye-high kicks. The Rockettes are the stars of the Radio City Christmas Spectacular — a show that is seen by more than 2 million people annually and has played in more than 60 cities across North America.

From appearances on Dancing with the Stars, the Tony Awards, and Super Bowl Halftime Shows to Presidential Inaugurations and co-starring roles in commercials for celebrated product launches such as Diet Coke, the Rockettes are above anything else — stars.

Since their inception more than 85 years ago, the Rockettes legacy has been unwavering. Such staying power in the ever-changing entertainment landscape is rare. The appeal lies in the talent and innate passion of the women themselves. They are the American dream.

HOW MANY ROCKETTES® PERFORM IN EACH SHOW?

There are 36 Rockettes® on-stage at every performance of Heart and Lights.

HOW TALL DO YOU HAVE TO BE TO BE ONE OF THE ROCKETTES®?

Rockettes must be between 5'6" and 5'10 1/2". Click here for more information about the Rockettes®.

HOW CAN I AUDITION TO BE A PART OF THE ROCKETTES®?

Auditions are held each summer in New York. The audition information is posted on rockettes.com.

YOUR BROWSER OR DEVICE IS CURRENTLY NOT SUPPORTED